I've spend a very frustrating day wrestling with bugs in the newest videoscribe. For example:
1) The timeline at the bottom occasionally looses its mind---scribes overlap, they won't activate when clicked. They won't deactivate when I click on another frame.
2) Images zoom to random sizes when playing back. Sometimes the image is fine. Other times it's 1/4 the size it was before. Sometimes the image is so large it doesn't fit on the screen. No, I am not changing the camera settings.
3) Sometimes the playback area fills the screen as expected, other times most of the screen is white border with a very small image in the center.
4) Sometimes, the entire page (that is, every scribe) is visible at once (and no, they do not share a single camera point of view).
5) Text sizes seem random. Changing to a different font can render the text twice the size that it was before the change.
6) Etc. etc.
Often, shutting down the program and restarting it fixes things.
I'm wasting way too much time with this stuff. Of the 8 hours I've been working, today, I've probably spent 5 dealing with bugs rather than being productive.
HOW TO I REVERT TO THE OLDER VERSION? By all accounts, that version worked.
Thanks for your additions Susanne.
I'm sorry you lost your scribe and will investigate further if you'd like us to, though it sounds as though you've got past that now. It's not a common, known issue that I'm aware of.
One thing: it sounds as though you have a lot of scribes in your homescreen. There's a lot we can do, and are doing to help manage that. In the meantime you may find that taking a little time to export to file and remove (archive, if you like) old scribes would actually make using VideoScribe a better experience as currently more scribes in the homescreen = more memory being used by VideoScribe; and most of the issues you experience using the program are probably due to the memory usage.
I hope that helps a bit
Here's what I would do:
-create a folder on my hard drive (maybe straight to 'C:/' or in documents) called 'VideoScribe'
-then create a folder inside that for each client
-inside there I'd store all my scribe creations for that client
-I'd also keep a separate folder for 'images' in there if I had made any one-off images for them (I might have a different images folder up a level for general ones) (note that, if it helps, images can be in a 'zip' folder: VideoScribe can still read them from inside)
To get a scribe into the folder; inside VideoScribe
-click on the thumbnail of the scribe
-choose the 'floppy disc & stick' icon to export to file
-find the client's folder and save there
-then I'd verify the save by looking in the folder
-before clicking on the bin inside VideoScribe to delete the scribe from the homescreen.
Note that another memory tidy-up is to remove any fonts that you won't use any more after a project as they use memory too.