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I can't add new text

Anybody else have this problem. I try to add text or an image but it stays small. 


The video explains the problem.


Hope somebody can help.

Hi Raymond,

Sorry you have this issue. It sounds similar to the issue explained in this instant answer - http://help.videoscribe.co/support/solutions/articles/1000033720

Please try the advice in the above link, if you still have a problem afterwards, please can you raise a support ticket and we can investigate it for you.

Thanks, Joe

It doesn't look like the same issue to me. I already filed a support ticket. Yesterday. Raymond

Okay Raymond, I would suggest you follow the instructions as advised.

If the instructions do not work, then please check your ticket for an update.

Thanks, Joe


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