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Error message while downloading


I need some help !!!

I subscribed the yearly plan one week ago. But, every time that a make my video, while downloading video, I am getting error message and downloading will is stop. Error message appear every time when I start download, and I tested differnt videos, always happen the same thing, the same error mesage .



So please I need to solve this problem.





Thank You.

You should probably save your project online (to the cloud folder) and raise a support ticket. Customer support can look at it and help you identify and fix possible problems.

Most common problems are excessive image file sizes and excessive zoom settings.

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