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not able to publish the video

I can't publish my video to the site and it shows the following on my tawe account; "publishing..." now for 20 hours and this message when attempting to upload the Tawe video: "project not saved (error: Error #2038" and still not able to publish the video. Any help or suggestion will be sincerely appreciated


Note; I do have a subscription.

this was helpful thanks, having trouble seeing published vid, privacy setting was the issue. Shame the logo doesn't transfer :( trying to export my scribe created on Mac to Camtasia which is on my PC so that I can add captions. 

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