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Cannot login: An unknown error occurred

It's 21 March 2022, 1100 HOURS PST. And i've been trying to login for the past 3 hours into videoscribe software but it's saying "Cannot login: An unknown error occurred" i've raised a ticket. I tried everything online but nothing is working i'm so frustrated right now.

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Hello, we had an outage in the early hours of Tuesday, this was fixed by 7am (UK Time) and services have returned to normal

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