Hayley Young
Hi Kwok. You haven't specified what your problem is?
For help and support, you can always raise a support ticket here- https://support.sparkol.com/knowledge
Hi, have also problems with 3.95 on Monterey 12.1. On 12.0 all worked well now after update on 12.1 if e.g. i want to chose a picture file from my computer the dialog box is not controlable. I click but can not chose a file oder folder and i have no chance to close the file dialog box anymore. I have to shut down video scribe with the "Sofort beenden" dialog. Can you fix that! Thanks. Robert
Barry Radford
Please raise a support ticket for any specific errors on your machine so we can investigate in more detail - https://support.sparkol.com/knowledge/kb-tickets/new
I am having the same problem having just upgraded my MacOS system to Monterey. The freezing happens for both an older version 3.5.2 as well as the latest version of VideoScribe on both of my Mac computers. It's random. I can sometimes up load one or two images and then when I go again it gets stuck (and my Mac doesn't even report Videoscribe as 'not responding' until about 5 minutes have past). The only way to progress is Force Quit. This renders the software unusable. I have been using Videoscribe for over 9 years and never had a problem like this. Have you any fixes yet?
Barry Radford
Morning, we have now identified the bug and our developers are working on a fix. You can find out more about this situation on this help page - https://support.sparkol.com/knowledge/videoscribe-freezes-when-importing-media-or-exporting-projects.
Barry Radford
Hello, the bug has been fixed and you can download v3.9.6 of VideoScribe via https://www.videoscribe.co/en/download/ to install the update.
Barry Radford
I'm sorry to have to inform you that a bug has been discovered in v3.9.6 of VideoScribe and we have made the decision to withdraw this version while we fix that fault. This means that v3.9.5 is the current version again and the bug on this page is no longer resolved.
It's early days but our development team are already testing an initial fix for the new bug so we hope to have a version free of both issues with you very soon. We will keep you updated with progress!
... this seems to be fixed in v3.9.7
BUT: When i open my earlier scribes in which i used my own fonts, they are automativcly replaced by a different font in3.9.7.
It's destroying my work! So i can't even use the workaround that you described in: https://support.sparkol.com/knowledge/historic-fonts-in-videoscribe
And i can't go back to the previous version v.3.4 in Monterey, it just freezes.
What to do???
Barry Radford
Hey, yes we have launched v3.9.7 of VideoScribe and that's fixed the bug with macOS 12.1. If you haveing another issue please raise a ticket and we can investigate.
The new version is destroying my earlier work! When i open my scribes in which i used my own fonts, they are automativcly replaced by a different font. i can't import my fonts anymore. Can you fix that! Thanks.
Barry Radford
Heiner, you will not be able to import your own fonts in v3.9.7, we switched to Google fonts in v3.6.
As for the other issue we would need to look at your projects so please raise a ticket and we can delve into the details of that.
Thanks Barry. I did raise a ticket two times, but i'm still waiting on an answer since more than a week. Not funny...
Barry Radford
I can see you had a couple of tickets with us. We have replied to these on the 31st of January and 3rd of February. Please check your mailbox for emails from support@sparkol.com
kwok yuen