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No next step during premiere images buying step

Hi all,

When I try to buy an image, I cannot go to the next step after type in the password.

I've already confirmed the password is correct.

But when I hit "Enter" the type in bar appears on the RED board, and I cannot process to the next step. There is no "next step" or similar button.

Details in the attached image.

Is there a suggestion where may goes wrong?


 Do you have a paid subscription to videoscribe?

is it active or have you cancelled it?

(raise a support ticket to ask customer support)

-Mike (videoscribe user)

Hi Mike,

Thanks for the quick reply. 

Yeah, I am in pro 1-year subscription.

Please raise a ticket with the support team. 

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