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I can not login after rendered a video


I can not login videoscribe after rendered a video.

I installed Videoscribe and used more than three weeks. Today, 12/11/2020, i rendered a video, and then i closed Videoscribe. About 30 minutes later,  i opened Videscribe, but i can not login. see video :

I have remove and reinstalled many times in my computer, but it was the same.

Please help me.

Thank you !

We have a help page that covers that error and how to fix it -

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