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I didn't earn the 7 days free trial

I just purchase the VideoScribe monthly package, I thought I would have my 7 days free to try the program and then I receive a notification on my phone saying it was charged the amount without me even knowing the program, I would like to try the program without having to pay for that. Can I have a refund? I'm trying to find the best program to do my work, I seriously do not want to pay for something that I'm not going to use. 

This is a public forum so account information is not discussed. 

See the support article - Refund of Subscription Payments


If you have any other questions, you will need to contact the support team directly by raising a ticket and they can further assist. 


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