Make sure your video file name contains only letters and numbers.
If that doesn't solve the problem, save your project online and raise a ticket to get help from customer support.
-Mike (Videoscribe user)
Me pasa igual, lo he intentado en todos los formatos
I've exaclty the same problem!
Did you use a file name that has any punctuation in it?
Did you raise a ticket?
Follow the steps in this support article to make sure your computer has authorisation/permissions to access and run VideoScribe