I purchased the quaterly subscription of videoscribe and also logged in, but still it is not working in my laptop.
Customer support does not work weekends, so you should probably raise a ticket and provide a more detailed description of the problem as soon as possible. Provide your laptop and Operating system specifications, a description of what you see after logging in, include any error messages and even a screenshot of the problem if possible.
Also if you provide a more detailed description here in this forum, other users may be able to provide suggestions.
-Mike (videoscribe user)