We do not recommend upgrading to macOS 11 Big Sur. If you have already upgraded we are aware of a small number of bugs and we are working on these. If you do encounter any issues please let us know, our support team will do their best to help you work around them in the meantime.
Please hold tight on becoming an early adopter of Apple’s OS beta release. We don’t support beta OS versions and you can find out more here: system requirements for VideoScribe.
Our product team is working hard to make sure VideoScribe is compatible for Big Sur, but until then, VideoScribe won’t run on macOS 11.
We’ll keep this forum updated with our progress and updates. As soon as our fully tested and optimized version of VideoScribe for macOS 11 is available, we’ll let you know.
If you have any questions about this please raise a ticket with our friendly support team.
With the expected date for the general release of Big Sur fast approaching we bring you some positive news! Yesterday we released an update to VideoScribe (v3.6.1169) which has passed its first round of full testing on Big Sur with only one minor issue (copy and paste is not working).
We have contacted customers that we know are already using Apple’s beta release of Big Sur to ask them to try out the new version of VideoScribe while we continue to test and work on any found issues.
We still do not recommend upgrading to Big Sur until we have completed further testing and had feedback from customer testing. If you have already upgraded or feel that the lure of the new OS outweighs the risk of any potential issues with VideoScribe then you proceed at your own risk.
An update for you… Detailed testing on VideoScribe v3.6.1169 is now completed and a massive thanks to all the customers that are already using macOS 11 BigSur for their help and input.
A small number of issues have been uncovered that will need to be addressed before we can give the green light and add this to our supported operating systems. Resolving these is very much a priority for us and we’re hopeful it will not be too much longer.
Until then, our advice remains that we do not recommend upgrading to Big Sur. If you have already upgraded or feel that the lure of the new OS outweighs the risk of issues with VideoScribe, then you proceed at your own risk.
If you do encounter any issues please let us know, our support team will do their best to help you work around them in the meantime.