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Help The app dosn't work

1 day ago de app just stop to work. Please I need help. I have a lot a works in my account, I pay my subscription and the only thing I see when I start the app is this. 


Please I need answers, I need to response to my client.

 Have you installed the most recent version? or at least a recent version?

(also, are you referring to a computer version or an ipad app, or a phone app?)

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