You can save your project to the cloud folder and raise a ticket to get help from customer support. You can export it as a .scribe file and attach it here if you want help from other users.
Mike(videoscribe user)
Hayley Young
There is a new release of version 3.6.6 of VideoScribe and a rendering issue has been fixed in this update.
upgrade to the latest version of VideoScribe and you will be able to publish the projects you were previously having problems with
Jocy Yellow
OS : macOS Catalina Version 10.15.5
Version : Version 3.6.2 (3.6.2)
The video is 11~12 mins.
The video will automatically stop during rendering.