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Voice over not coming in the downloaded video

I have put a voice over using the record option, when i am playing the video in the software the voice over is coming but when i download it the voice over is not coming in the downloaded file.

 attach a .scribe file or a link to a video here if you want any suggestions from forum users.

If you want help from customer support, it might be a good idea to raise a ticket.

or search for existing threads about the same problem.

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