Personally, if the newest version seemd to have a problem, I would uninstall it and install an older version.
You could also raise a ticket if you want to contact customer support.
-Mike (videoscribe user)
Marcel Schrade just watch this video and solved your error - How To Fix Sparkol VideoScribe Loading image libraries And Technical error 3.5.2-18 ||SOLVED||
Marcel Schrade
After entering login details and pressing enter. An error message comes up saying contact support quoting 3.5.2-18.
This one doesnt help:
https://help.videoscribe.co/support/solutions/articles/11000080102-version-error-message-displayed-on-startup
Thanks
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