Hi

I recently purchased a license to use the VideoScribe program (not the trial version). But during the work process it behaves slowly and freezing. The actions made on it take a long time to process and the animation preview doesn’t load normally. I also noticed that all this gets worse after a few hours of use. Already tried to reinstall and even access from other machines, but the same problem happens.

I found on Sparkol website some tips about minimum system requirements for running VideoScribe on desktop and recent versions, but everything on my notebook fits the established standards perfectly.

I wonder if this is common and what can I do to improve this problem? Can anybory help me, please?

Thanks

Some common explanations and tips are at this link: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

If you want specific suggestions, you could attach your .scribe file here, or save it online and raise a support ticket.

-Mike (videoscribe user)