I have a problem here and the response from VideoScribe staff is too slow. i cannot afford that. Hope i can get help from here.
My problem is:
The content of VideoScribe totally disappeared after the rendering. That's absurd. I didn't do anything. The file itself is still there, when i click in, all the slides i have done were missing, but i still have the music, voice, and painting background.
Anyone can help here?
You should probably open your locally saved file, save it as a .scribe file and attach it here if you want specific feedback.
Hi, pls help take a look.Thank you.
Hi, I see what you mean. It looks like all of the elements are missing from your scribe, as well as the thumbnail images in the timeline. I thought is might be a simpler issue such as a problem with camera settings, but it is not.
It might be a good idea to raise a support ticket to discuss that issue with customer support. They may have a way of editing the .scribe file to retrieve some of the elements.