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Images shift (or increase or decrease in size) slightly after saving or closing Videscribe

Here is a problem that pops up occasionally but gets very frustrating (I haven't seen a similar post, but it may exist).

For fairly intricate scenes, that may involve multiple layers, and creating an eraser look where layers have to line up just right, after a save and closing the VS app, when I reopen the video, things will sometimes shift or an image may increase or decrease in size slightly. But just enough of a shift to destroy the effect, or show pieces of underlying images.

Why is this? How can I guard against this happening?

It results in sending clients work that doesn't look right (and then I look bad), or hours of extra work for me to recheck and fix.

Thanks for your response,


Hi Karl,

I've not seen this problem before either. The best thing to do will be to save a copy of the scribe to your online directory, open a support ticket and let us know the name of the scribe in the ticket.

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