It is a good idea to raise a ticket to discuss payment questions with customer support. They work Monday through Friday during UK business hours.
Hi Jaewoo,
A response to your support ticket has been sent. Please log into http://help.sparkol.com/support/tickets to view your ticket.
jaewoo kim
Hello. mj name is jaweoo kim.
i was payment of USD31.90 on 08/02/2019
beacuse i wanted to use it for a month.
but, i don't want to prolong it any longer(08/03/2019~)
Please, cancel payment of USD31.90, recived on 08/03/2019
Thank you.