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transferring video from pc to smartphone

Hello, I created a slo-mo video, which plays perfectly on my computer, but when I want to transform it on my phone, so that I can share it, it only plays the audio. How can I transform it, so that it'll play on my and other phones as well?

The video is formatted as mp4.  

Thanks a lot in advance. :)

Hi Elis,

I've created a support ticket for you and sent a reply. You can view your ticket by logging in at

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