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video problems

So my video is perfect but for some reason its not drawing with the hand even though it says the hand is attached to that image.

I have redone it 3 times and still the same thing.

any ideas?

Is the image from the VideoScribe image library or is it one that you have imported from your computer?

If it is from the library, which image is it? please provide a screenshot.

if it is an imported image, please attach it here and I can take a look.

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