Hi,
You can save a project online and raise a support ticket if you want customer support to look at it. Avoid using animation time of zero as it may cause a bug in some cases.
Thanks, I have raised a ticket. I am not using animation time of zero.
Regards
Armand
I am having the same problem. I have to relaunch every time I change the transition time to make it work. I avoided using 0 animation times as well and that has not fixed my problem. Did you find a fix???
same problem. Did you find a fix?
Hi,
We are having the same issue here. We are trying to edit an old scribe file, and the Pause and Transition stops functioning when we revisit the elements.
Did you find a fix?
I'm sorry that this post has gone unanswered for such a long time.
Apologies for the inconvenience that this is causing.
We have recently released an update to VideoScribe version 3.3.1.
Please login and download a copy of the latest version here.
If this issue reoccurs, please the scribe with an issue to the cloud, raise a support ticket and we can investigate this for you.
Armand van der Merwe
Have not been using Videoscribe for a year or so, Downloaded new version today.
Changes to pause and transition settings do not work until I quit the program and reopen scribe. Then it works.
I have tried with 32bit version but get the same problem.
I have tried with various settings (animation time, different hand, no hand etc), no luck.
Armand