Hi team,

I've recently failed to update two scribes on the cloud.

What do I mean by that?

I opened an old scribe and edited it. Then, I wanted to save the new version to the cloud. Since they're already there, I got:

I marked V and waited. Eventually (even after multiple retries, restarting my computer and restarting VideoScribe), I got:

Any ideas?

Thanks

Save it locally first, then save a copy online. Save it with a new name if necessary. Restart Videoscribe or your computer if necessary.

The problem is most likely either a bad internet connection, or a problem in your project file causing the project to use too much memory.

-Mike (videoscribe user)

Thanks Mike.

After simply retrying lots of times it ended up working.