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white screen after log in pressing

when i am logging in the program the first time nothing happened the second time it gave me white screen and nothing else

I saw someone who wrote that these problem can be solved if open App Data folder and then roaming folder after that video scribe Desktop folder and delete all 

But i can't find video scribe desktop folder in Roaming it is not found

What shall I do??

1 person has this question

Hi Charlie,

I have responded to your support ticket regarding this. Please check your email for further information.

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