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Not publishing correcting

Hi, I have created a videoscribe file and I am publishing as a MOV file.

When it has finished, I review it and it has only done about 2/3 of the scribe.

I've tried changing quality and frame rate but it stops at exactly the same place each time.

Any tips?  This is my first scribe.

Hi Donna,

I have responded to your support ticket regarding this. Please check your email for further information.

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