I tried importing from an MP3 from my computer and from the web but anytime I play the video there is no sound. 

1) does the audio play when you preview the project but no after you render the video?

2) can you attach your mp3 here ?

3) can you provide a link to your video on a file transfer site or on youtube?

Hello, I am having the same problem. I am trying to upload a mp3 file to my scribe and there are several problems. 

1.When I upload my mp3, the mp3 is only 34 seconds long instead of the 74 seconds it actually is. 

2. I can't hear the mp3 file either in the preview or the actual scribe. 

What should I do? 

I attached the mp3 for your reference. 

It plays fine in a standard media player, however I cannot open it in Audacity. Also I noticed that there is no media length or bitrate listed in the file properties when I view them using a right-click menu in Windows. Possibly the MP3 has been saved in a stripped down format for a smaller file size. Or possible some information in the file is not recognized by Windows file properties reader and Videoscribe. In VLC media player I can see:

codec: Mpeg AAC audio (mp4a)

sample rate 48000Hz

(no bitrate shown)

For comparison, a working MP3 from my previous projects shows:

codec: Mpeg Audio layer 1/2 (mpga)

sample rate: 44100Hz

bit rate: 320kbps

You could try resaving the file. Try 22100Hz or 44100Hz, and constant bitrate, and look for any other options or settings that might cause a problem. Then resave the file with the new settings and try it in videoscribe.

Hope that helps,

Please attach your audio file if possible,

and a link to your finished video if possible

i am encountering same problem right now. I also tried to increase the bitrate but found difficulty in saving videoscribe.  here is the link for the rendered  video : https://drive.google.com/file/d/1dQz6kXSTgYlAw_v6Kyc3SnalEHf9A-s_/view?usp=sharing