VideoScribe will not launch : Account

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Kent Mahan

Started a topic Tue, 5 Jun, 2018 at 3:52 PM

After I log in, all I get is a screen with the triangle - it doesn't do anything after that - I have had this account for a long time and never had this issue.

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Mike Metcalf

On Tue, 5 Jun, 2018 at 7:16 PM

Is it an old, no longer supported version?
What version number?

Pc? Mac? other?

-Mike (videoscribe user)

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Kent Mahan

On Tue, 5 Jun, 2018 at 7:23 PM

I am using version 3.0.9003 - Windows 7 PC

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Kent Mahan

On Tue, 5 Jun, 2018 at 8:18 PM

It was a proxy issue - reset and it's working fine now. Thanks!

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Mike Metcalf

On Wed, 6 Jun, 2018 at 1:50 AM

good job! Thanks for sharing your solution.

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Lindsay Gorday

On Wed, 6 Jun, 2018 at 7:32 AM

I just downloaded the iPad app a few days ago - spent a really long time making the video and it’s not loading to the site - it just says processing. I made this for a grad school assignment - Help!,,,

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Mike Metcalf

On Wed, 6 Jun, 2018 at 5:48 PM

You may want to raise a ticket.

Are you trying to publish a video to youtube? Facebook? Sho.co?

Are you trying to upload a .scribe file to some other site?

Saving a project to the cloud folder?

Or something else?

Topic not covered?

VideoScribe will not launch

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