I paid the subscription then made a videoscribe. When I tried to download it, it said I was still in the trial version. How do I get full use of the paid version?
If you had the VideoScribe software open when you upgraded your account, you need to save your work close the software, open it again and the upgrade will be recognised when you log back in.
I have responded to your support ticket regarding this. Please check your email for further information.