Unable to upload to Sho.co : Account

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Laura Bradley

Started a topic Tue, 27 Mar, 2018 at 3:55 PM

I have been trying all day to upload my video to sho.co so that I can get an embed code for our website. It renders through but they same that due to a technical error it cannot be uploaded and I don't get an embed code or anything.

Can anyone help?

M

Mike Metcalf

On Tue, 27 Mar, 2018 at 11:15 PM

Hi,
You may want to save your project to the cloud folder and raise a ticket to contact customer support.

Some tips for making scribes work properly can be found here: http://help.videoscribe.co/support/discussions/topics/1000065281

Matthew Cook

On Wed, 28 Mar, 2018 at 2:24 PM

Hi Laura,

I have experienced this a couple of times myself; it seems as though sometimes the connection is dropping and cannot be re-established without restarting VideoScribe. If you save your work, close VideoScribe, open it again and try uploading to sho.co, does it work?

This seems to be intermittent but I have reported it to our developers for further investigation.

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Unable to upload to Sho.co

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