I have uploaded 3 files for rendering each of 5 min length before 24 hours. There is no video in sho.co available for download. I have logged in to confirm today also. Any specific reason?
On Sun, 11 Feb, 2018 at 2:38 PM
If a 5 minute video takes longer than an hour to render then there is probably a problem with the sho.co servers or a problem with your projects preventing them from rendering. Try making a small project with just 1 image and publish it to sho.co and see if that works for you.
Customer support does not work on the weekends but you should probablyraise a ticket to contact customer support. Also save your projects to the cloud folder if you want customer support to check them for problems.
or save your projects as .scribe files and attach them here if you want users to look at them.