Sorry that I meant to check with videoscribe's support team but somehow mistakenly posted the message here. I have now raised a ticket and hopefully I will get help soon.
Thanks Mike for the tips. I have checked and the rendering is still not done yet. Actually I submitted three times and they were more than 3 days ago.
I will wait for the customer support's assistance.
I tried publishing three videos to sho.co yesterday but apparently the rendering is still in progress. My colleague published videos of more or less the same length and he said it typcially took about half an hour. Mine on the other hand has been uploaded for about a day and they are still not done yet, so I'm guessing something is wrong. Can you help me check what went wrong? Thank you.