Sparkol Help

Topic not covered?

Start a new topic

I'm not able to buy monthly subscription

I'm not able to buy the monthly subscription. When I go to buy option, I enter all the details for buying and at the end, it says order failed. Please help me with the same.


1 person has this question

Hi Vivek,

This error may mean that cookies are not enabled for the Sparkol/VideoScribe website.

Please ensure that they are enabled and attempt to login again.

Your browser may need to be refreshed or closed and opened again.

If this fails, can you advise if the same issue occurs using another browser?

Please raise a support ticket here:http://help.sparkol.com/support/tickets/new
We can then assist you further.


same problem here


Hi- did you follow Jonny's steps in the previous post?

As he has mentioned, if the issue persists after going through the steps, please raise a ticket. 

My problem is aslo same


1.cookies are  enabled for the Sparkol/VideoScribe website.

2.and  I tried to login again.

3.I closed the browser and restarted it,but got same results

4.I've also tried with different browser,still problem


If you're purchasing from India, you'll need to speak to your bank to authorise the transaction. If the issue persists after this, email our sales team, sales@sparkol.com to assist. 


Login to post a comment