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Non-Responsive Customer Support

I was wondering if anyone ever had an issue where they could not publish or download a Scribe and taken it to customer support?  I did so and they asked for me to save it to the cloud and they would send it to me.  Unfortunately, they NEVER did anything so, after nearly a week, I figured out that if I downloaded the iPhone based app and PAID them additional money I could publish it from their site and download it directly.  Has anyone else had similar issues of complete disregard from support?

I'm sorry that we have been unresponsive to your requests for support. If there is anything that has still not been resolved, please let me know.

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