Carmen, looking at your account you have not started your free trial? Are you sure you are using VideoScribe? Sounds to me like you are using VideoScribe Anywhere our iOS App which has a lot less functionality than the full VideoScribe product for MS Windows or Mac OSX. If you want those extra features you'll need to download and install the desktop version of VideoScribe from your account - https://www.videoscribe.co/Login/Profile
carmen Gonzalez Deudero