No puedo descargar el vídeo que realice en videoscribe yblo necesito urgente para hoy necesito ayuda gracias

If you are having trouble publishing your scribe as a video, please try again after saving your work and restarting the software. If that doesn't work, please save a copy of the scribe to your online directory, open a support ticket and let us know the name of the scribe in the ticket and we can look for you.