Hello, I have a big problem with my video. All the images at the bottom of the authoring interface have disappeared. I'm stuck and my presentation is not finished. Can you help me or do I have to start over? I tied a printscreen of the problem.
thank you.
M
Mike Metcalf
On Sat, 16 Sep, 2017 at 1:40 PM
Save your project normally to your base folder. Afterwards, save it to the cloud folder andraise a ticket if you want help from customer support.
Or save it as a .scribe file and attach it here if you want help from videoscribe users.
There is probably one or more faulty images in your project causing the problem. Or your project is using too much memory resulting in an error in your timeline.
Did you read the information at the link? Try deleting some of the larger images or some of the last images you added, then try to save the project again.
If the program is frozen then all you can do is close it and run it again and hope that it asks you to restore the automatic backup version of your project.
SZYMANSKI David