Buenas

Soy usuaria de VideoScribe. He pagado la suscripció´n y he realizado una presentación pero al grabarla o exportarla a cualquier formato, hay partes de dicha presentacion que no se ven correctamente. Sin embargo la presentacion se ve bien. ¿Me podrían ayudar? Gracias

Hi Blanca,

This could be the result of a bug that we are aware of and working on a fix for.

If a text element with a 0 second Animate time is followed by any other element that has 0 second Animate time, any pause and transition times are ignored for the first element on the rendered video.

A workaround for now is to add 0.1 seconds to the Animate time and remove the hand of either element.

If that doesn't resolve the issue, please save your scribe to your online directory (cloud icon), submit a support ticket, let us know the name of the scribe in the ticket and we can take a look.