i'm trying to turn my videoscribe video into a powerpoint presentation, in the last minute before turning my computer shows a message saying that there was an error, this is not the first time it happens.

Hi,
If you want help from customer support then save your project to the cloud folder and raise a ticket to tell them about your problem.

If you want help from videoscribe users then save your project as a .scribe file and attach it here.

If you want to troubleshoot it yourself, the following thread might help:
TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)



-Mike (videoscribe user)