I am new here. I wanted to use the library to add images to the canvas but each time I click on the button "Browse the base library" (the one that looks like a Roman temple) nothing happens even though I am connected to the Internet.
Does anyone know what I am doing wrong or how this can be fixed?
Thank you and regards,
M.
Best Answer
Barry Radford
On Tue, 2 May, 2017 at 2:33 PM
Hey Guys,
We managed to get a quick fix out to this on Friday evening and have tested it so the folders will now show first time when you download and install VideoScribe. Sorry for the earlier issues
We've had a quick look at this and it appears there is an issue the first time you log-in and load VideoScribe with the folders showing. You can still search though and the images show. So there are 2 workarounds to this at the moment:
1 - Close VideoScribe and re-open it - All should then be OK
2 - Use search to find images rather than browsing the folders
We'll have a look at what might be causing the original loading issue and get a fix out ASAP
Regards
Barry
Sparkol Support Team
Barry Radford
On Tue, 2 May, 2017 at 2:33 PM
Answer
Hey Guys,
We managed to get a quick fix out to this on Friday evening and have tested it so the folders will now show first time when you download and install VideoScribe. Sorry for the earlier issues
Cheers
Barry
M
Mariah Williams
On Mon, 31 Jul, 2017 at 3:58 AM
I exited the program and re-launched it and I still do not have access to the base library folders. I have been able to get by with randomly selecting words and seeing what images are available but this is taking forever to complete my first scribe as a result. Can you assist?
Barry Radford
On Tue, 1 Aug, 2017 at 3:21 PM
Mariah, I have replied to the support ticket you logged already
A
Akash kumar
On Fri, 22 Sep, 2017 at 8:43 AM
even i have the same problem.i have raised my ticket
a
anil kore
On Sat, 14 Dec, 2019 at 4:52 AM
Sir, I am also facing same problem online libraries are not available even having internet connection. Please resolve it.Thanking you.
P
Petra Emmrich
On Sat, 14 Dec, 2019 at 6:25 PM
Hello,
I have the same problem on an iPad Air Gen 3, latest IOS (13.X)
Reinstall did not help.
Message is: "Internet connection lost, online libraries are not available".
I am definitely connected to the internet. This problem is not new, I am having this for quite a while now.
Maren Lechtenberg
Hi,
I am new here. I wanted to use the library to add images to the canvas but each time I click on the button "Browse the base library" (the one that looks like a Roman temple) nothing happens even though I am connected to the Internet.
Does anyone know what I am doing wrong or how this can be fixed?
Thank you and regards,
M.
Hey Guys,
We managed to get a quick fix out to this on Friday evening and have tested it so the folders will now show first time when you download and install VideoScribe. Sorry for the earlier issues
Cheers
Barry
Mike Metcalf
Library images will not preview or load
-Mike(videoscribe user)
Barry Radford
Maren,
We've had a quick look at this and it appears there is an issue the first time you log-in and load VideoScribe with the folders showing. You can still search though and the images show. So there are 2 workarounds to this at the moment:
1 - Close VideoScribe and re-open it - All should then be OK
2 - Use search to find images rather than browsing the folders
We'll have a look at what might be causing the original loading issue and get a fix out ASAP
Regards
Barry
Sparkol Support Team
Barry Radford
Hey Guys,
We managed to get a quick fix out to this on Friday evening and have tested it so the folders will now show first time when you download and install VideoScribe. Sorry for the earlier issues
Cheers
Barry
Mariah Williams
Barry Radford
Mariah, I have replied to the support ticket you logged already
Akash kumar
even i have the same problem.i have raised my ticket
anil kore
Sir, I am also facing same problem online libraries are not available even having internet connection. Please resolve it.Thanking you.
Petra Emmrich
Hello,
I have the same problem on an iPad Air Gen 3, latest IOS (13.X)
Reinstall did not help.
Message is: "Internet connection lost, online libraries are not available".
I am definitely connected to the internet. This problem is not new, I am having this for quite a while now.