this morning I bought a drawing, but in the process of buying I got a notification that something went wrong. However, I did receive a payment confirmation. What are the steps I can take? It was a drawing of almost 10 euro, so it is worth to know how I will get my drawing or my payment.
best regards, Juul
M
Mike Metcalf
On Wed, 5 Apr, 2017 at 3:02 PM
Hi, You should probably Raise a Support Ticket to contact customer support directly, and explain what you wrote here. Maybe they can just give you a credit or add the image to an online saved scribe for you or something.
Juul Van den Boomen
Hi Dear Videoscribe,
this morning I bought a drawing, but in the process of buying I got a notification that something went wrong. However, I did receive a payment confirmation. What are the steps I can take? It was a drawing of almost 10 euro, so it is worth to know how I will get my drawing or my payment.
best regards, Juul