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Not Responding while trying to download as a video

It says its creating Video information and is stuck. I have only 7 SVG Images and 7 sentences in the total scribe. But it is not saving as WMV or AVI or any other video format. It is not responding. 

Even tried restarting the system/creating different files - but I am not able to take an output. 

Please help!

1) save your project to the cloud folder and raise a ticket if you would like help from customer support

2) save your project as a .scribe file and attach it here if you would like help from videoscribe users

3) read the following thread for possible problems and solutions: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

-Mike (videoscribe user)


Do you get any better luck if you try publishing as a MOV file? Have you tried sending the scribe to our remote video rendering and hosting service? You can send a scribe to for rendering from within VideoScribe by selecting 'Share video online' on the 'create a video' screen.


while downloading the video or making my project it always showing not responding. pse tell the issue or resolve it.

Hi Susheel,

I have responded to your support ticket regarding this issue.

I can't publish my scribe in any way
also, the publishing in the cloud is not responding
this is the link
please help me solve my problem

According to your link, the video is posted on

If you need further support, raise a support ticket 

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