Hi guys, I was using the 7 day trial for a project, and when finished realized I could not upload it to Youtube. My channel is set up properly, and I have tried 3 times. It takes almost 90 minutes for it to upload each time. Can anyone please help me, my trial ends soon.
Best Answer
M
Mike Metcalf
On Mon, 20 Mar, 2017 at 10:59 PM
Hi, 1) save your project as a .scribe file and attach it here if you want videoscribe users to look for problems and solutions.
2) save your project to the cloud folder and Raise a Ticket if you want help from customer support.
Also, as it renders, I noticed it says, "Branding is removed when you go pro" right at the top of the screen. It is blocking my title, and I am using the free trial. I do not mind the Videoscribe logo, but it never told me there would be branding blocking my text. When it uploads, will it show this?
S
Siva Chithrananda
On Tue, 21 Mar, 2017 at 8:41 PM
Update: I managed to try using a Windows computer and plugged it into ethernet, it worked. Thanks Mike for the tips!
Siva Chithrananda
Hi guys, I was using the 7 day trial for a project, and when finished realized I could not upload it to Youtube. My channel is set up properly, and I have tried 3 times. It takes almost 90 minutes for it to upload each time. Can anyone please help me, my trial ends soon.
1) save your project as a .scribe file and attach it here if you want videoscribe users to look for problems and solutions.
2) save your project to the cloud folder and Raise a Ticket if you want help from customer support.
3) Its usually something in this list: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)
Most often, it's a problem with image file sizes or camera settings.
-Mike (videoscribe user)
Mike Metcalf
1) save your project as a .scribe file and attach it here if you want videoscribe users to look for problems and solutions.
2) save your project to the cloud folder and Raise a Ticket if you want help from customer support.
3) Its usually something in this list: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)
Most often, it's a problem with image file sizes or camera settings.
-Mike (videoscribe user)
Siva Chithrananda
Ok I'll attach it here, can you take a look and see what might be the problem. I did include 15-seconds of music for the intro.
Siva Chithrananda
here it is:
Siva Chithrananda
Also, as it renders, I noticed it says, "Branding is removed when you go pro" right at the top of the screen. It is blocking my title, and I am using the free trial. I do not mind the Videoscribe logo, but it never told me there would be branding blocking my text. When it uploads, will it show this?
Siva Chithrananda
Update: I managed to try using a Windows computer and plugged it into ethernet, it worked. Thanks Mike for the tips!