hi i had the free trial and save my video to add for project , but now that my trial is over i cant open it anymore ,
M
Mike Metcalf
On Sat, 11 Mar, 2017 at 1:55 PM
Hi,
If you want to open a project in videoscribe or create a new project in videoscribe, you need to have an active trial or an active subscription to use videoscribe.
If you published any video files (WMV, AVI and MOV files as well as videos on youtube and facebook) they will still work. Published videos are not affected by your membership status.
-Mike (videoscribe user)
n
naella gaston
On Sat, 11 Mar, 2017 at 3:16 PM
Hi , i didnt published yet ... i saved on my computer as video.scribe and try opening it says file not supported or damaged n i cant go back to get it n save in another format because my trial is over
t
trevor stone
On Tue, 4 Apr, 2017 at 8:12 PM
Hello, i had a similar issue. When my 7 day trail was over my file i was working on for work disappeared! is there any way to get this back? I am going to purchase a one year subscription!
please help asap
M
Mike Metcalf
On Tue, 4 Apr, 2017 at 11:47 PM
Hi Naella. a .scribe file is a project file that can only be opened in videoscribe. It is not a video.
Hi Trevor, Sparkol doesn't delete or alter your project files or videos when a trial runs out. If you saved a project, it will remain there and you can access it again if you upgrade the same account to a paying one.
(Files could be deleted by you or someone else with access to your computer.)
naella gaston
hi i had the free trial and save my video to add for project , but now that my trial is over i cant open it anymore ,