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All Scribes Disappeared

Hi all, I don't know what happened but one day my scribes were all saved in a folder on Videoscribe, the next day I log into Videoscribe the folder and all scribes disappeared. I'm using the same computer, same account, nothing has changed except the scribes are all gone. 30 of them. I should have saved them in the cloud folder but I thought they were safe in the general folder. Big Mistake. 


I have them saved on my computer in but they are in .mov files and won't upload back into videoscribe. 

Two questions:

Anyone know why they suddenly disappeared in the first place? 

And is there anything I can do to get them back? 


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