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Videoscribe is not working properly

Hello friends,

I have downloaded latest version of videoscribe and I want to address an issue that when I am playing the animation it is not rendering properly and also it is not closing as well.

I cannot update the properties as well.

Please help as I want to make an important animation and videoscribe is creating issue here. 

If you want customer support to try to identify the problems with your project, save your project to the cloud folder and raise a ticket to tell customer support the name of the project.

 if you want help from videoscribe users, then save your project as a .scribe file on your hard drive and attach the .scribe file here.

some of the common ways to avoid videoscribe problems are listed here: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015-2017)

If the rendered video is different from the preview, that problem is explained here:

error with creating video

-Mike (videoscribe user)

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