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I signed up for a free trail using Videoscribe a week ago and I completed a video I've been working very hard on this morning. Now when I try to access my account it says I need to pay for a full subscription. I am extremely frustrated because I created that video for a project that is due today and now it is gone. Is there any way I can get this video back? If I pay for a one month subscription will it show up in my scribes even though I created it on a trail?

videoscribe never deletes your projects. If you didn't delete it and no one else deleted it, it will still be there.

-Mike (videoscribe user)


Thanks Mike. So I can only access it if I buy a subscription?

If you used a free trial and your 7 days of free time have elapsed, the next step is usually to upgrade to a paying membership.

you could contact customer support and ask for a 1 day extension on your free trial but i don't know what their criteria are for allowing that, and customer support is only available weekdays during regular UK business hours I think.

-Mike (videoscribe user)


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