hand appears in one move-in smiley after saving video : Account

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shuham kshatriya

Started a topic Fri, 20 Jan, 2017 at 4:46 PM

I am making a video in which there is a part where i have shown a move-in smiley to show sad emotion. i don't want a hand for that.

when i play this in software, it happens as i want it. but when i save the file to a video format, it shows hand for that smiley move-in.

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Mike Metcalf

On Fri, 20 Jan, 2017 at 5:45 PM

hi,
Could you save the project as a .scribe file and attach it here?

-Mike (videoscribe user)

Matthew Cook

On Mon, 23 Jan, 2017 at 2:04 PM

Or you can open a support ticket, save the scribe to your online directory (cloud icon) and let us know the name of the scribe in the ticket.

hand appears in one move-in smiley after saving video