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can not log in

hello, i was using the 7 day free trial and i made a scribe and could not upload it online as i wanted to.  the software froze on me and i had to restart my computer. now i am unable to even log into my account.  If i subscribe how long will it take for me to long into my account and to upload my file. will the file be saved on my account from earlier? 

Saved files stay where they are unless you delete them.
If you upgrade a free account to pro, you can still access the projects saved on that account.
if there is a problem with your scribe, you may have to fix it before it will render or publish successfully.

I can't answer your other question.

-Mike (videoscribe user)


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