I'm having trouble uploading my video scribe to Youtube. I've tried multiple times and followed the suggestions to make sure my channel is verified, etc. and I keep getting a message saying that it has failed and to check my internet connection.
I have made the video for an assignment and I think my free trial runs out today so I really need this sorted out ASAP. What should I do?
Thanks Mike for your reply.
I tried saving it to the cloud but got an error message saying it couldn't be saved online and to check my internet connection... However, when I tried again it said that the file already existed online so it may have worked I'm not too sure. How do I contact customer support to tell them the name?
I have also tried rendering to powerpoint but that didn't work either. Can't remember what it said but it didn't work. I'm trying that method again now just in case it works (192 minutes remaining...)
I have uploaded my .scribe file if anyone is able to help it would be greatly appreciated!
I'm going to try to render it here to see if it will upload.
-Mike (videoscribe user)
Thank you so much for all your help so far Mike, it is greatly appreciated!
I tried uploading your altered version (which by the way is great and I'm more than happy to use that) but I still got the same error message telling me to check my internet connection... I will keep trying but my free trial runs out today.
Do you think it would be worth paying for the pro version and trying to render and save the file onto my computer first then upload manually to Youtube?
Oops just saw your last message after I posted my previous reply, thank you SO SO SO much for uploading that for me and sorry for the late replies (I'm in Australia and was asleep haha)
Sorry to be a complete pain but do you think you could actually render and upload your altered version? I like it better without so much zooming. If it is too much effort or you don't have time that is completely fine, you've already helped me out so much and I really appreciate it!
I ended up paying for the pro version and splitting the cost with a friend as she was having trouble uploading her file as well. Finally I have managed to successfully upload your adjusted zoom version! Thank you again so so much for all the trouble you went to, you were a great help!
(as already suggested, save your work online or attach it as a .scribe file and raise a ticket...
or fix your project using the tips at the link that was provided)